Manually processing and adding a payment

To manually process a payment for a buyer on an open order navigate to Artist>Order Management>Manage My Orders. Select the order number and scroll down to Payments. Here you can view what payment was entered by the buyer during checkout, you can edit a payment, delete a payment and add a payment. 

Edit - When editing a payment this only marks the record on IndieMe, this does not issue a refund*. Common uses for editing a payment are to update the address, add or update an invoice number or add or change the invoice number.

Delete - When deleting a payment this adds the payment back to the invoice. 

To provide a credit or a blind credit to your buyer select Add Payment button. In the transaction dropdown select the type of credit, enter the appropriate fields and submit. You will then see the credit reflected in the order balance.

*To provide a refund to your buyer you must do this outside of IndieMe and directly through your Gateway (like Square). Because IndieMe does not store credit card information we cannot process the refund. 

To manually enter a payment

Select Manually Enter Payment, enter the required fields and hit submit payment. This will mark the order paid and adjust the order total to reflect payment. Please note - manually entering payment does not process the payment, that needs to be done off the platform on your gateway.

Please note, all activity on the order will be displayed in the Activity Log located below Payments. Here you can also add a private note only you will see. Only notes added by you are editable or can be deleted. To perform either action select the icon in the actions column.