The IndieMe Review System allows artists and buyers to review each other using a 5-star system along with an ability to leave a note. Buyer and artist can leave a note after an order has been marked shipped by the artist. Each member has the ability to review up to 3 times per order (a maximum of 1000 characters is permitted in your comment). Once a review or reply is submitted, the member cannot change or alter the star rating or the comment. Should you need assistance with any review please contact firstname.lastname@example.org.
Artists you must mark an order as shipped for the Leave a Review option to appear to you or the buyer. The order does not need to be paid, just marked shipped. You can mark an order shipped by navigating to Artist>Order Management>Manage My Orders - select the order number and then choose shipped under the order status dropdown, select the back button and there you will find a Leave Review link. To leave a review on a previous order that has been shipped be sure to go back and mark that order as shipped.
When leaving a review you can select from 1/2 star to a full 5 stars - 1/2 being not satisfied to 5 being fully satisfied. Please note this is a review system for artists to review a buyer on how well they communicated, how payment was handled and any other issue that may have occurred with THIS specific order. This is not a place to leave a review or comments on the IndieMe Marketplace.
Once you leave a review for the buyer they will receive an email notifying them that a review has been left and with a reply link. Once the buyer replies you the artist will receive the same email that a reply has been left with a link for you to reply. Both artist and buyer can reply up to 3 times on any specific order. For assistance with any review please contact email@example.com.
Reviews on artists will appear on their IndieMe store. The review will show number of reviews and average star rating. Buyer reviews will appear on their Buyer Profile page which is visible to you the artist once the buyer places an order with you. Artists can only see buyer reviews AFTER the buyer has placed an order with the artist.
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